100% of the paid amount is refunded within 7 days if you do not get the account set up after making the payment (*applicable for 80 & 160 Hours).
If your account is started and if there are any couple of hours are remaining and you wanted to close your account it will be refund within 7 days.
Once you request your account to be setup and a virtual assistant to be allocated on your account, no refunds are possible.
In other cases, the refunds will be issued at the discretion of the Management of TOPVA Outsourcing Pvt. Ltd..